Web Maintenance


WordPress Help & Support, Unlimited Tech & Design Fixes

24 / 7 At Your Disposal | Cancel Anytime | Plans Starting At RM300/month

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Do you have annoying WordPress problems or tasks? If
so let us fix them for you

Send us your
WordPress tasks and
problems

We fix them

Don't get stressed and
focus on your business

Signup For One of Our WordPress Support Plans And
We Will Take Care of Everything Related To Your Site:

DESIGN

We fix all design issues on your site:
  Pictures
  Colors
  Buttons
  You name it…

TECH ISSUES

We handle all your technical problems:
  Plugins
  Bugs
  Problems
  Other…

SECURITY

Full security protection:
  Protection against malware and hackers
  Daily security scan
  Firewall

SPEED

Speed optimization:
  Weekly speed test
  Database cleanup
  Constant uptime monitoring

BACKUPS

Daily off-site backup:
  Database
  All files and media
  Restoration when necessary

UPDATES

Daily updates:
  Plugins
  Themes
  WordPress core

Choose a plan that suits you

STARTER PLAN

RM 300 /MO.

SMART PLAN

RM 600 /MO.

FREE PLAN

RM0 /MO.
  • One small tech job


  • One small design job


  • Detailed notes for every job


  • Chat and e-mail support


  • Cloud Backups


  • WordPress Upgrades


  • Plugin & Theme Updates


  • Uptime Monitoring


  • Security scan


  • Solid security protection


  • Speed optimization


  • Unlimited small tech jobs


  • Unlimited small design jobs


  • Detailed notes for every job


  • Chat and e-mail support


  • Daily Cloud Backups


  • WordPress Upgrades


  • Plugin & Theme Updates


  • Uptime Monitoring


  • Daily security scan


  • Solid security protection


  • Speed optimization


  • Free consultations


  • Chat and e-mail support


  • Cloud Backups


  • WordPress Upgrades


  • WordPress Upgrades


  • Uptime Monitoring


  • Security scan


  • Link to wphelp24


Don't require monthly support? Order a single tech or design job for RM 300

If we can’t fix your site or you are dissatisfied with our
service, we will refund your money. You have nothing to lose.

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Our WordPress Support is an Excellent
Solution if

You

• don’t want to waste time on technical issues and problems
• need to focus on your Business or Blog
• want to curb your WordPress support expenses
• want to delegate routine WordPress tasks
• require a responsive, technically proficient and reliable WordPress partner

We save you time, money and a few grey hairs!

Frequently asked questions:

Which services are included in WordPress support plans?

The Unlimited and Starter plans include:

– all kinds of small jobs, fixes and changes on your site
– offsite backup
– security scan
– WordPress core, theme and plugin updates
– chat and e-mail support
– enhanced security protection

And many more.
Just to give you an idea, here are examples of bugs and problems which we fix on daily bases:
– Login problems
– White screen of death
– Funky WordPress behavior
– Plugin and theme issues
– Upgrade issues
– Favicon not appearing
– Author and date not getting displayed in posts
– Hiding comments on About us page
– Order button not working
– Media files not uploading
– Pagination not working
– IE not showing png images
– Styles not correctly applied on the checkout page
– Page loads really slowly
– Removing sidebar on mobile view
– Making header transparent
And much, much more.
A typical job should usually take no more than 30-60 minutes for an experienced developer to get done.
Major changes, site redesigns, complete refurbishments, etc. usually take much longer than 60 minutes.
For that kind of major job, we recommend you hire an agency or freelancer specializing in the particular task you need done.

Lager projects and complex jobs are not covered by our monthly subscription plan.
Examples of larger tasks and jobs which are not covered:
– Developing new plugins
– Creating new templates and pages
– Site redesign
– New landing pages
– New themes, child themes or layouts
And all other major changes and projects on your site.
Please understand, we need to take care of all of our customers’ needs and cannot dedicate an excessive amount of time to one project or task.
We advise our customers to hire an agency or WordPress freelancer to complete big, one time projects.

Unlimited support means?

It means we provide technical support and take care of all problems and small jobs on your WordPress site.
It can sometimes happen that the number or scope of your requests exceeds all reasonable limits.
In such a case, we will notify you and will try to come up with a reasonable solution which satisfies both sides.
It means we provide technical support and take care of all problems and small jobs on your WordPress site.
It can sometimes happen that the number or scope of your requests exceeds all reasonable limits.
In such a case, we will notify you and will try to come up with a reasonable solution which satisfies both sides.
It means that we stay online 24 hours a day, seven days a week.
This service assures our customers that they can contact us any time to get critical and urgent problems fixed immediately.
You can get your site’s problem fixed even on weekends.
All current and routine jobs, however, are done during normal business hours from Monday to Friday.
Yes. In case you are not happy with our service, you can cancel your subscription any time.
Simply write a cancellation email to support@www.designermatic.com.my

We are a team of experienced WordPress developers and manage all sorts of WordPress-related tasks very efficiently.

No. No contracts or cancellation fees. Just a simple monthly subscription.

One subscription plan covers one website.
For several sites, you are welcome to sign up for additional monthly plans.
Usually we fix a problem within 4-6 hours.
Simpler issues can be resolved faster whereas tricky bugs and tasks can take a bit longer.
It could also take longer to fix an issue which depends on third parties (hosting company or external plugin developer, for example).
You can always consult us.
Explain your task through the live chat.
You will see a chat window at the bottom right hand corner of the page. Use it to chat with us.
Use the live chat window at the bottom right hand corner of this page.
Email us or send a message on the Contact page.

You can pay with a credit card via Stripe.

Need Help with your company Web Design?
Check out our portfolio of clientele base.

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